Effective Date: 24th Feb 2025
Business Name: NS Electronics
- Introduction
At NS Electronics, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal data in compliance with applicable laws, including the Information Technology Act, 2000, and its associated rules, as well as guidelines set by Google. - Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, address, email address, phone number.
Service Details: Type of TV, model, nature of issue, service history.
Location Data: When scheduling a home visit or repair.
Payment Information: Limited to payment method used; we do not store card or UPI details.
Device Information: When you visit our website (if applicable), we may collect IP address, browser type, and cookies for analytics.
- Purpose of Collection
We collect personal data for the following reasons:
To provide TV repair and maintenance services.
To contact you regarding service updates or appointment reminders.
For billing and invoicing.
To improve customer experience and services.
To comply with legal and regulatory requirements.
- Consent
By using our services or providing your information, you consent to the collection and use of your personal data in accordance with this policy. You may withdraw your consent at any time by contacting us. - Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your data:
With our technicians and support staff for service purposes.
With legal or regulatory authorities if required by law.
With third-party service providers strictly for operational purposes (e.g., SMS/email notifications, invoicing software), under confidentiality agreements.
- Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. We implement industry-standard security practices, including encryption and access control. - Data Retention
We retain your personal information only as long as necessary for the purposes stated in this policy or as required by applicable law. - Your Rights
Under Indian law and Google policies, you have the right to:
Access your personal data.
Request correction or deletion.
Withdraw consent.
Raise complaints with the Data Protection Authority, if applicable.
To exercise these rights, contact us at: [Your Email Address]
- Third-Party Links
Our website (if any) or SMS/WhatsApp communication may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies independently. - Changes to this Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. - Grievance Officer
In accordance with the IT Act and Rules, the name and contact details of the Grievance Officer are provided below:
Grievance Officer Name: Suresh
Grievance Officer Phone: +91 9848271532
Address: 102, Balaji Arcade, Bandlaguda Jagir, Gandipet, Ranga Reddy Dist, 500086
